Tim Wilkinson Builders takes the privacy of its customers and workers very seriously and will only record and use personal information to maintain workers records, administer payroll, maintain customer accounts and in the course of providing our building services to customers. This policy explains when and why we collect personal information about our customers and workers, how we use it, share it and how we keep it secure.
Our customers’ names, addresses, telephone numbers and e-mail addresses will be collected and stored for the purpose of contacting our customers to arrange visits to their residences or premises to carry out building works, following a request to do so by the customer. The information is obtained verbally in person from the customer by the proprietor of Tim Wilkinson Builders, from an e-mail direct from the customer to the Tim Wilkinson Builders e-mail account or from a website contact form completed by the customer.
Customers’ names, addresses and/or e-mail addresses will also be used to send paper or electronic estimates and/or invoices direct to customers and to maintain our customers’ accounts. The personal data, stored electronically in our customers’ accounts, is only accessed by the Proprietor and the Finance Administrator. All personal data is securely stored at the office of Tim Wilkinson Builders, to protect against unauthorised access, disclosure or destruction, until a time when it is no longer required, when it will be safely removed or destroyed, in accordance with the Data Protection Act 1998.
We do not share customers’ personal data with any external parties, except with the customers’ verbal or written authority to pass on their details to another contractor, who may be required to carry out a specialised part of their electrical job, such as aerial installation, electrical work or data cabling. The customer’s name and address will also be passed electronically via the Planning Portal to Building Control, when building work has been carried out at a customer’s residence, which requires certification in compliance with Building Regulations legislation.
We do not carry out direct marketing to our customers and our customers will only be contacted to arrange building work.
Our customers have the right to request a copy of the electronic and paper records we hold on file. Such requests must be made in writing to the proprietor Tim Wilkinson at the address above and Tim Wilkinson Builders will respond in writing within one month of receiving the request. Our customers also have the right to have their personal data removed from our records in certain circumstances as laid out by the ICO. Further information regarding the capture and storage of personal data is available from the ICO at ico.org.uk.
Where Tim Wilkinson Builders uses the services of sub-contractors, the workers’ names, addresses, NI numbers, UTR numbers, bank details and contact details will be collected and stored for the duration of their work and a further 5 years after ceasing to work for Tim Wilkinson Builders, to comply with HMRC requirements. All paper and electronic data will be held securely within the office of Tim Wilkinson Builders and will be used to process CIS returns and to maintain workers’ records.
As part of the CIS process, Tim Wilkinson Builders is required to share employees’ personal details with HMRC via their secure website. Workers’ bank details are also held securely on our banking software.
We do not share workers’ personal data with any other external parties.
Our workers have the right to request a copy of the electronic and paper records we hold on file. Such requests must be made in writing to the proprietor Tim Wilkinson and Tim Wilkinson Builders will respond in writing within one month of receiving the request. Further information regarding the capture and storage of personal data is available from the ICO at ico.org.uk.
COOKIE USAGE POLICY
What information is being collected?
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see the following information: -
How many people use the website and how many come back again
Which pages they tend to visit
Which country they are from
The type of device they used to view the website
What time of day the visit took place
How you arrived at the site - via organic search, paid search, social media or by entering in our domain name directly
The kinds of cookies we use:
We use three kinds of cookies on our website:
Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.
How will this information be used?
We use this information to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Test content on our website by showing different content to different users to see which is the most appealing.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Why is this information being collected?
We may use these cookies to help improve the performance of our website and to gain better insight into ad placement and customer behaviour.
How long do we keep this data?
You are able to delete cookies from your web browser at any time. If you don’t delete them, the cookies will naturally expire.
How is this information secured?
This information can only be accessed via a password protected Google analytics account. Google are also protected under the EU privacy shield and comply with all necessary requirements for data protection.
Who will this information be shared with?
This data would only ever be shared with a consultant we may bring in help analyse our web traffic and suggest improvements to our site.
How will us collected this information effect you?
You won't notice any difference when browsing and using our website.
Links from Our Site
Our website may contain links to other websites. Please note that we have no control of websites outside the www.timwilkinsonbuilders.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site's data protection and privacy policies fully.